FAQ

Your earrings are “sold out.” How can I buy them?

Earrings are restocked on the 1st of every month at 6pm EST. Once they sell out, you must wait for the next restock. Upcoming restock date and time can always be found at the header on my website, on the earring collection page, or in my Instagram bio :)

The pair of earrings I wanted already sold. Will you remake it?

The short answer is: probably not.

All earring designs are a one of a kind arrangements of flowers, and I rarely duplicate them. I prefer to create something new every restock. If a particular design is popular, I may decide to recreate it, however my flower collection is constantly changing and it is not always possible. If you see an earring available in one sale, it will most likely not show up again. The only exceptions to this are rainbow and chai circle earrings.

Since I do not accept custom orders for earrings, unfortunately I cannot remake an earring for you once it has sold.

I had an item in my cart and it disappeared before I could check out. What happened?

 

The item is not yours until you successfully complete check out! Even if an item is in your cart, it is still fair game for somebody else to add it to their cart and buy it first. This is a feature through the hosting site and unfortunately is out of my control. 

Where are your insects from? Is it ethical?

 

Many insects I have found dead on walks, on my porch, or in window sills, or have been found and donated by friends in the same way. Other insects are purchased from sustainably and ethically sourced collections, meaning the insect has been collected and preserved after its natural death. However, what is ethical for me may not be ethical for you, and that is okay. Read more about insect sourcing in my work here.

Do you accept returns?

Unfortunately I do not operate at a scale where I can accept returns, refunds, or exchanges at this time. However, if something is not up to your satisfaction please don't hesitate to contact me. Please read more info under Shop Policies.

My package is lost. What should I do?

If your package is lost, you must file a claim with USPS. Based on current delays due to COVID-19, I highly recommend purchasing Priority shipping at checkout which will include $100 insurance on your package. First Class shipping is NOT insured.

I am not responsible for packages once they have been received by USPS - it is simply out of my control.

Please read more info about shipping under Shop Policies.

When will my order ship?

My processing time is 7-10 business days. I package all items in the order they are purchased. You will get an email notification once I have shipped your package and it is in the hands of USPS.

My tracking number is stuck on "pre-shipment," or has not been updated in a while. What happened?

USPS is experiencing significant delays due to COVID-19. This includes delays in both arrival times and tracking numbers being updated on their website. In many cases, your package is moving, but is just not being properly scanned. Don't worry, just be patient! 

Do you accept custom orders?

Yes, I accept custom orders for most items. Read all about ordering customs here.

You can also provide your own flowers for a project, such as wedding, funeral, from your garden, etc. I accept both fresh and pressed materials. Earrings are also fair game when providing your own flowers. Read all about Providing Your Own Flowers.

Do you accept wholesale or bulk orders?

I accept bulk orders and wholesale on a case by case basis. Please contact me if you have something in mind!