How can I purchase?
Earrings and homegoods are restocked via monthly collection drops. Upcoming restock date and time is announced via my Instagram @basedbianca, my email list, and can always be found at the header on my website.
If items are sold out, you must wait for the next restock to purchase again.
The pair of earrings I wanted already sold. Will you remake it?
The short answer is: probably not!
All earring designs are one of a kind and I rarely duplicate them. If you see an earring available in one sale, it will most likely not show up again.
The exception to this is if a particular design is popular, I may decide to recreate it, however my flower collection is constantly changing and it is not always possible.
Since I do not accept custom orders for earrings, unfortunately I cannot remake an earring for you once it has sold.
I had an item in my cart and it disappeared before I could check out. What happened?
The item is not yours until you successfully complete check out! Even if an item is in your cart, it is still fair game for somebody else to add it to their cart and buy it first. This is a feature through the hosting site and unfortunately is out of my control.
Where are your insects from? Is it ethical?
Many insects I have found dead on walks, on my porch, in window sills, or have been found and donated by friends in the same way. Other insects are purchased from sustainably and ethically sourced collections, meaning the insect has been collected and preserved after its natural death. However, what is ethical for me may not be ethical for you, and that is okay. Read more about insect sourcing in my work here.
Do you accept custom orders?
I created an account on your website. How can I store my payment information?
By creating an account, you can only store your addresses and see your order history.
To store payment information for a faster checkout, it is recommended to sign up for Shop Pay and store payment information there. Shop Pay is available at check out and is offered through Shopify, the hosting site.
What is Route Package Protection?
Route Package Protection 1-Click Protect is offered at checkout! Route Package Protection is automatically added to your cart with an additional fee. This fee amount is based on the items in your order and adds a minimum of $0.98.
When Route is ON and kept in your cart, your package is insured upon placing an order that requires shipment. This means in the case of a lost or stolen package, you will be able to receive a refund for your order, even if the package eventually shows up to your door.
When will my order ship?
My tracking number is stuck on "pre-shipment," or has not been updated in a while. What happened?
USPS is experiencing significant delays due to COVID-19. This includes delays in both arrival times and tracking numbers being updated on their website. In many cases, your package is moving, but is just not being properly scanned. Don't worry, just be patient!
My package is lost! What should I do?
If your package is lost, you must file a claim with USPS. Based on current delays due to COVID-19, I highly recommend keeping Route Package Protection in your cart or purchasing Priority shipping at checkout which will include $100 insurance on your package.
I am not responsible for packages once they have been received by USPS - it is simply out of my control. However, contact me and I will do my best to assist you.
Please read more info about shipping under Shop Policies.
Do you accept returns?
Returns, refunds, or exchanges ae not accepted at this time. However, if you are not satisfied with your purchase please don't hesitate to contact me. Please read more info under Shop Policies.