Shop Policies

 

Handmade items

Due to the handmade nature of my items and materials used, each piece will have integrity and is completely one of a kind. It is impossible to remake an item exactly. Anything I consider an imperfection will be clearly listed in the description. You may see micro bubbles visible in some pieces - while it is always my priority to minimize visible bubbles, this is a normal and inevitable aspect of resin. I strive for quality and perfection for all of my items, and pricing will reflect as such.

 

Returns/Refunds/Exchanges

I do not accept returns, refunds, or exchanges at this time. All items are final sale and are accurately described and photographed to fully convey each item. I am one person, and due to the handmade nature of my items and limited resources, I cannot afford to offer free returns or refunds for your item. However, if you are unsatisfied with your purchase, please contact me so I can help. Thank you for understanding!

 

Resale Policy

Every piece I make requires meticulous attention, time, and care, and represents me as an artist. Intentional thought goes into the value, description, and price of the piece. By purchasing my work, you are agreeing that you will not sell your items for any reason. If you have an issue with your order, please contact me!

 

Shipping

I will have your item shipped within 7-10 business days from date of purchase. I package items in the order they are purchased. If you make multiple purchases, shipping will not be combined or refunded!

Once a package is received and accepted by USPS, it is unfortunately out of my control. By purchasing from me you are agreeing that I am not responsible for delayed, damaged, lost, or stolen packages.

If your package is lost or stolen, you must contact USPS to file a claim. If you need documentation from me to file your claim, don't hesitate to reach out! I highly recommend purchasing Priority shipping at checkout which will include $100 insurance on your package. First Class shipping is NOT insured. You can find more details about shipping levels and insurance on the USPS website.

Please note that USPS is experiencing significant delays due to COVID-19. This includes delays in both arrival times and tracking numbers being updated on their website. I know it's tough, please be patient during these trying times!

Thank you for your understanding and shopping with me! I wouldn't be here if it weren't for you lovely people supporting my work.

 

Customs Policy

Processing time for custom items is anywhere from 3-11 weeks from time of payment received until shipment, unless otherwise stated, and is subject to change depending on time of year and nature of project.

I offer free consultation via email to discuss your project and what you have in mind. For all custom orders, full payment and any taxes and shipping costs will be due upfront once project is discussed and you decide to go forth. Payment is non-refundableBy ordering custom work, you are offering me artistic liberty to interpret your preferences in accordance with the natural materials I have available.

Shipping and Returns/Refunds/Exchanges Policies apply to all custom orders.